Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Characteristic:
Parts & Labor
Service Description:
24x7x4
Service Details:
Software support includes maintenance, minor and major updates for your licensed feature set Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required
Provided Support:
Email Support
Service Availability:
24 x 7
Response Time:
4 Hour
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
OC192/SRP-IR-SC: Cisco 1 Port OC192c/STM64c SRP Linecard, 1550nm IR, SC
Region Availability:
Service is available only if your distance from a parts depot or authorized Cisco service location is within: 100 driving miles in the United States 120 driving kilometers in Europe and Canada 75 driving kilometers in Australia, New Zealand, and select countries in Latin America and Asia Note: Domestic resellers purchasing for International locations will be subject to an additional fee